How to Use Skype for Business with Outlook 2016; How to Use Skype for Business with Outlook 2016. Related Book. If you click that button while you’re setting up a meeting, a link labeled Join Skype Meeting appears in the body of your meeting invitation. That’s all you need to do to create a Skype meeting. It’s so simple, it’s almost. Outlook for Office 365 Outlook for Office 365 for Mac Skype for Business Outlook on the web for Office. Be careful not to change any of the Skype for Business.
-->Problem
Consider the following scenarios:
- You add a new Skype for Business contact. But the contact doesn't appear in the Outlook Skype for Business Contacts folder.
- You remove a contact from Skype for Business. However, the contact isn't removed from the Outlook Skype for Business Contacts folder.
- The Outlook Skype for Business Contacts folder contains stale contact information (it isn't updating). This stale data may still sync to Skype for Business contacts.
In these scenarios, the Outlook Skype for Business (formerly Lync) Contacts folder doesn't sync with your Skype for Business contacts as the folder previously did.
Workaround
To work around this issue, you can remove the contacts in the Outlook Skype for Business Contacts folder (but not the Contacts folder itself). To do this, follow these steps.
Note
The steps to remove the contacts in the Contacts folder should only be performed by an administrator. After the following steps are performed, the Contacts folder will remain, but the contacts won't. And the contacts will no longer cause stale information to replicate.
- Download and install MFCMapi from the following Microsoft website: MFCMAPI.
- Close Skype for Business and Microsoft Outlook.
- Open MFCMapi. If you're prompted, click OK on the usage notes box.
- From the Tools menu, select Options .
- In the Options dialog box, click to select Use the MAPI_NO_CACHE flag when calling OpenEntry and Use the MDB_ONLINE flag when calling OpenMsgstore, and then click OK.
- To start a session, select Logon from the Session menu.
- In the Choose Profile box, type or click the arrow to select the name of the Outlook profile for the affected user, and then click OK.
- In the window that opens, right-click the default Exchange mailbox store in the list, and then click Open store.
- In the left column, locate and click to expand Root Container, expand Top of Information Store, and then expand Contacts.
- Locate and right-click Skype for Business Contacts. Then select Open contacts table.
- To delete the contacts in the list, hold down the Ctrl key, and then click to select the individual contacts.
- From the Actions menu, select Delete Messages.
- In the Delete Item dialog box, locate the Deletion style drop-down list, select Permanent deleted passing DELETE_HARD_DELETE (unrecoverable), and then click OK.
- To close all the windows, select Exit from the Actions menu.
More Information
This behavior is by design. The sync between the Outlook Skype for Business Contacts folder and the Skype for Business contacts is deprecated.
Still need help? Go to Microsoft Community.
What is Skype for Business (SFB) and why is it on my computer?
Answer:
Microsoft changed the name of Lync to 'Skype for Business'. Any SFB users running Office 2013 would see this change when they perform a windows update. Rest assured, 'Skype for Business' is not the same product as the 'Skype for Consumers' application for home use. It is still Lync, only the look of the icon has changed.
I am transferring to a new department. What is the procedure for obtaining a new phone number?
Answer:
Phone numbers are now assigned to people. Similar to the handling of an email address, you keep the same phone number during your time with UH. When you transfer to a new department, there ought to be a phone for you to sign-in to (CX600) or plug-in to (CX300) your computer. Department phone numbers stay with the department. If you are currently signed-in to a phone, sign-out before you move to your new department.
After listening to a voice mail message on my phone, how can I forward that message to a co-worker?
Answer:
While the message is playing or when it ends, say “Forward to [first name, last name]”, then hang up or wait for more options.
How do I make a long distance call using my soft phone (Skype for Business client)?
Answer:
In the Search field, using your keyboard, enter a domestic long distance number or 011 followed by an international long distance number and press return. In the Conversation Window that opens, click the keypad icon . After the long-distance number is dialed, you will be prompted to enter your long-distance code followed by the # key. Enter your long-distance authorization code in the keypad.
How do I transfer a call to a voice mailbox?
Answer:
While on a Skype for Business (SFB) call, you can transfer the call directly to another person's voicemail by following the steps below.
Click Transfer.
Type the name of the person to whom you'd like to transfer the call.
Select the person's name that has the voice mail option.
Click Transfer.
Click Transfer.
Type the name of the person to whom you'd like to transfer the call.
Select the person's name that has the voice mail option.
Click Transfer.
How can I add a long distance number to a conference call using my Skype for Business (SFB) soft phone ?
Answer:
Adding a person with a long distance number to a conference call must be done by making a separate call, and then merging the two conversations together. To add a long distance number to a conference call: Dial a long distance number or select a Contact. Your current call is put on Hold. Wait for the prompt, then enter your long-distance code. In the Conversation Window of the new call, click More Options or Options for Macintosh. From the drop-down menu that appears, select the conversation that you want the call to merge into.
How do I update the Contact information for a non-UH personal contact in Skype for Business (SFB)?
Answer:
It is not possible to update Contact information using only Lync/Skype, you must also use Outlook. In Lync/Skype, right-click on the Contact you want to update and select See Contact Card from the Menu. An Outlook Contact Card appears with the Contact’s information. Click the three dots next to the email envelop icon and select Edit Outlook Contac. Using the Outlook Contact Card, add a name for the Contact or update other information. Click Save & Close. Exit and restart Lync/Skype to see the updated Contact information.
How can I copy my Outlook Contacts to Skype for Business (SFB)?
Answer:
It is not possible to copy contacts from Outlook to Skype for Business (SFB). To add an Outlook contact to Skype for Business (SFB), using your hard phone or soft phone (client software), search for the name of the person you want added to Skype for Business (SFB). Skype for Business (SFB) will search your Outlook contacts. When the contact’s name appears, add the person to your Skype for Business (SFB) contacts. Consult the appropriate user guide at www.uh.edu/skype for instructions on how to search for a contact and how to add a contact to Skype for Business (SFB).
How is Skype for Business (SFB) different from my existing phone service?
Answer:
The unified communications system provided by Skype for Business (SFB) utilizes the Internet as the transmission medium via an infrastructure of hardware, software and high-speed fiber optic cabling. The prior system was a voice-only Private Branch Exchange (PBX) telecommunications system that utilized a copper cabling infrastructure.
How can I learn more about how to use Skype for Business (SFB) - Windows FAQ?
Answer:
Visit our training page to view user guides and video tutorials.